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Advantages of call recording

Customer service representatives are prone to errors; after all, they’re only human. However, if your business is using a Voice over Internet Protocol (VoIP) system, human errors can be minimized by using call recording. Discover how this VoIP feature can enhance your employees’ productivity. #1. Improve customer service One of the most important reasons why […]

What HTTPS means for cybersecurity

As people’s reliance on the internet deepened through the years, cybercriminals also began to move more stealthily. Online shoppers, for instance, can be led to a payment page that has no HTTPS in its URL. If they enter their personal details on this page, they will be a prime target for identity theft without them […]

Ways MSPs are empowering businesses amid a global crisis

To make it through the heightened economic uncertainty brought about by the COVID-19 pandemic, businesses are protecting their cash flows and focusing on their core competencies. Managed IT services providers (MSPs) are lending a hand, too — by empowering remote teams and helping small businesses leverage technology to keep operating despite the myriad challenges. Here’s […]

Researchers uncover new strain of Android malware

The Android operating system (OS) relies on an open-source code that allows users and manufacturers to modify their phones’ or tablets’ OSs. The problem is, Android’s open-sourced nature also makes it susceptible to cyberthreats. Recently, security experts found DEFENSOR ID — a new type of Android malware exploiting the system’s Accessibility Services. What is DEFENSOR […]

What’s the difference between VoIP and VoLTE?

Voice over Internet Protocol (VoIP) has been around for quite some time. Businesses today prefer VoIP telephony systems over old landline phone system because the former has more features that are useful for day-to-day operations. But slowly gaining buzz is Voice over Long-Term Evolution (VoLTE). What is this new technology, and why is it gaining […]

What’s new with Microsoft’s update channels

Companies that use Microsoft 365 usually want the latest features of the productivity suite’s apps. However, not all companies want to receive updates at the same cadence. Whether you prefer to receive new app features ASAP or get them only once a month, there’s a way to customize your preferences, thanks to Microsoft’s update channels. […]

How the cloud helps businesses survive COVID-19

Many businesses have been severely affected by the COVID-19 pandemic. If you want your business to survive and maintain its operational efficiency, then you need to invest in the right technology. Investing in the cloud will ensure business continuity while helping you save money. Ensuring continuity and efficiency with the cloud The need to stay […]