First, you must consider how many users you have, what features/capabilities they need, your future business plans, and your budget. Then, you can select the cloud phone service or software that meets your needs, install it, and keep it optimized with regular updates.

Yes, call recording is among one of the many efficiency-boosting capabilities that VoIP offers. VoIP also offers automatic call logging, secure storage for call archiving, instant messaging, and more.

A Voice over Internet Protocol (VoIP) call generally requires a minimum network bandwidth of 100 Kbps. So if your upload speed is 100 Mbps, your staff can stay connected with over a hundred clients at once.

Unlike traditional analogue phones that use copper wires or optical fibers, cloud-based telephony breaks up voice and video communication into digital packets and sends them over the internet as data.