We offer tiered maintenance plans to ensure your system runs smoothly. Our skilled technicians handle ongoing updates, troubleshoot any issues, and provide proactive monitoring to identify and address potential problems before they disrupt your operations.
What ongoing support does North Shore provide for my phone system?
Can I integrate North Shore’s business phone systems with other tools and applications we use daily?
Yes, our phone systems are designed for seamless integration with a variety of business productivity tools. This includes features such as automatic call logging and integration with CRM systems, enhancing your overall workflow and efficiency.
What’s more, we tailor each system to your unique needs and budget.
What types of business phone systems does North Shore Technologies offer?
North Shore Technologies provides both on-premises business phone systems and VoIP solutions. Our offerings cater to diverse business needs, allowing you to choose the system that aligns best with your requirements.
Plus, you don’t have to worry about migrations.
How do I determine whether an on-premises or VoIP phone system is right for my business?
The best choice depends on several factors, including your business size, IT infrastructure, and desired level of control. On-premises phone systems offer greater control and security, which is ideal for those who handle sensitive data and large call volumes.
What are the key differences between on-premises and VoIP phone systems?
On-premises phone systems involve physical hardware installed at your location, providing localized control and customization. VoIP, on the other hand, relies on internet connectivity, offering scalability and flexibility with features such as remote access.
How do I set up a small business phone system?
First, you must consider how many users you have, what features/capabilities they need, your future business plans, and your budget. Then, you can select the cloud phone service or software that meets your needs, install it, and keep it optimized with regular updates.
Does VoIP provide call recording?
Yes, call recording is among one of the many efficiency-boosting capabilities that VoIP offers. VoIP also offers automatic call logging, secure storage for call archiving, instant messaging, and more.
What speed of the internet do I need for VoIP services?
A Voice over Internet Protocol (VoIP) call generally requires a minimum network bandwidth of 100 Kbps. So if your upload speed is 100 Mbps, your staff can stay connected with over a hundred clients at once.
How does cloud telephony work?
Unlike traditional analogue phones that use copper wires or optical fibers, cloud-based telephony breaks up voice and video communication into digital packets and sends them over the internet as data.
What if I already have an in-house Technology Support staff?
No problem! Many of our clients have their own internal Technology Support person or department to handle their day-to-day IT needs. But we can become an extension of your business, providing strategic IT consulting and managing complex, demanding projects so your teams don’t have to
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